Returns Policy
Effective Date: 2026-09-22
This policy explains the confirmed return terms for Plate Willow.
Return Period
90 calendar days after delivery.
Return Conditions
New items
Lightly used items
Items with defects or product-quality issues
Non-Returnable Items
No additional non-returnable categories are declared.
Return Process
Contact [email protected] to request a return or exchange. Customer service provides the mailing address. For exchanges, a replacement is arranged after the returned item is received.
Return Shipping
Customers pay return postage, including for change-of-mind and product-issue returns, except where applicable mandatory law requires us to bear the cost, including remedies for faulty or non-conforming goods.
Refund Processing
Approved refunds are processed within 0–7 business days according to the Refund Policy.
Exchanges
Accepted.
Contact Us
For return questions, email [email protected].