Effective Date: 2026-09-22

This policy explains the confirmed shipping terms for orders placed with Plate Willow.

Orders are processed within 2–4 business days.

Processing schedule: Orders are processed on business days only; no processing on weekends.

Estimated delivery time is 15–30 calendar days after processing. Carrier, customs, weather, and destination conditions may affect actual delivery timing.

Orders ship from MI NW OF COTTONWOOD DAY SCHOOL, CHINLE, AZ 86503, United States to the following destinations:

US, CA, AD, AL, AM, AT, AX, AZ, BA, BE, BG, BY, CH, CY, CZ, DE, DK, EE, ES, FI, FO, FR, GB, GE, GG, GI, GR, HR, HU, IE, IM, IS, IT, JE, KZ, LI, LT, LU, LV, MC, MD, ME, MK, MT, NL, NO, PL, PT, RO, RS, RU, SE, SI, SJ, SK, SM, TR, UA, VA, XK

Shipping is free when the merchandise subtotal before discounts is USD 35 or more. Otherwise, shipping is USD 6.99. Discounts do not remove free-shipping eligibility.

Tracking is available after shipment when the carrier supplies tracking details.

Product prices include all taxes and customs duties. Customers do not need to pay additional taxes or customs duties.

Customers are responsible for providing accurate shipping information.

While an order is being processed, contact [email protected] to request an address change. Address changes are not accepted once the parcel has shipped. The company does not accept responsibility for delivery problems caused by an incorrect address supplied by the customer. This does not limit any rights or remedies that cannot be excluded under applicable law.

For shipping questions, email [email protected].

If a shipment is delayed, lost or arrives damaged, email [email protected] with your order number and the available tracking details so we can investigate.