{"id":74,"date":"2026-09-22T04:08:31","date_gmt":"2026-09-22T04:08:31","guid":{"rendered":"https:\/\/platewillow.com\/?page_id=74"},"modified":"2026-09-22T04:31:55","modified_gmt":"2026-09-22T04:31:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/platewillow.com\/?page_id=74","title":{"rendered":"Faq"},"content":{"rendered":"<div class=\"cwtb-layout\"><section id=\"pw-843182ce6914\" class=\"cwtb-section\" data-cwtb-id=\"pw-843182ce6914\" data-cwtb-type=\"section\" style=\"background-color:#f7f5f0;--cwtb-padding-desktop:64px;--cwtb-padding-tablet:64px;--cwtb-padding-mobile:40px\"><div class=\"cwtb-section__background\"><\/div><div class=\"cwtb-section__content\"><div class=\"cwtb-row cwtb-align-start cwtb-justify-start cwtb-row--custom cwtb-row-style--collapse cwtb-row-columns--normal cwtb-columns-depth-0 cwtb-columns-depth-hover-0 cwtb-depth-0 cwtb-depth-hover-0\" data-cwtb-id=\"pw-423d9a6dccf5\" data-cwtb-type=\"row\" style=\"--cwtb-column-radius:0px;--cwtb-gap-desktop:40px;--cwtb-gap-tablet:30px;--cwtb-gap-mobile:24px;--cwtb-row-custom-width:1280px\"><div class=\"cwtb-column cwtb-column-hover--none cwtb-force-first--none cwtb-span-desktop-12 cwtb-span-tablet-12 cwtb-span-mobile-12\" data-cwtb-id=\"pw-8ab78dd9fb43\" data-cwtb-type=\"column\" style=\"--cwtb-span-desktop:12;--cwtb-span-tablet:12;--cwtb-span-mobile:12;--cwtb-column-width-desktop:100%;--cwtb-column-width-tablet:100%;--cwtb-column-width-mobile:100%\"><div class=\"cwtb-column__inner cwtb-valign-start cwtb-column-color--dark cwtb-column-depth-0 cwtb-column-depth-hover-0\" data-cwtb-parallax=\"0\" style=\"text-align:left;--cwtb-padding-top-desktop:0px;--cwtb-padding-right-desktop:0px;--cwtb-padding-bottom-desktop:0px;--cwtb-padding-left-desktop:0px;--cwtb-padding-top-tablet:0px;--cwtb-padding-right-tablet:0px;--cwtb-padding-bottom-tablet:0px;--cwtb-padding-left-tablet:0px;--cwtb-padding-top-mobile:0px;--cwtb-padding-right-mobile:0px;--cwtb-padding-bottom-mobile:0px;--cwtb-padding-left-mobile:0px;--cwtb-text-depth:0\"><div class=\"container section-title-container\" data-cwtb-id=\"pw-2a6a04ece7d8\" data-cwtb-type=\"heading\" style=\"margin-bottom:18px\"><h1 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" data-cwtb-inline-field=\"text\" style=\"color:#27332f\">A few helpful answers.<\/span><b><\/b><\/h1><\/div><div style=\"border-color:#dfe3e8\" class=\"cwtb-accordion cwtb-element-options\" data-auto-open=\"0\" data-cwtb-id=\"pw-43f15c3dc65e\" data-cwtb-type=\"accordion\"><div id=\"pw-43f15c3dc65e-item-1\" class=\"cwtb-accordion__item\"><a class=\"cwtb-accordion__title plain\" href=\"#accordion-item-where-do-you-ship\" aria-expanded=\"false\" aria-controls=\"pw-43f15c3dc65e-item-1-content\"><button class=\"cwtb-accordion__toggle\" type=\"button\" tabindex=\"-1\" aria-label=\"Toggle\"><span aria-hidden=\"true\"><\/span><\/button><span>Where do you ship?<\/span><\/a><div id=\"pw-43f15c3dc65e-item-1-content\" class=\"cwtb-accordion__inner\" aria-labelledby=\"pw-43f15c3dc65e-item-1\" hidden><div class=\"cwtb-text\" data-cwtb-id=\"pw-660bd3b1f5e6\" data-cwtb-type=\"text\" style=\"--cwtb-text-font-size-desktop:1rem;--cwtb-text-font-size-tablet:1rem;--cwtb-text-font-size-mobile:1rem\"><div class=\"cwtb-text__content\" data-cwtb-inline-field=\"content\" data-cwtb-inline-html=\"1\"><p>We ship to the United States, Canada and Europe. See our Shipping Policy for destinations and details.<\/p>\n<\/div><\/div><a class=\"cwtb-button cwtb-button--color-primary cwtb-button--case-lowercase\" href=\"https:\/\/platewillow.com\/?page_id=65\" data-cwtb-id=\"pw-3af4d41bf91d\" data-cwtb-type=\"button\" style=\"--cwtb-button-radius:4px\"><span data-cwtb-inline-field=\"text\">Read the policy<\/span><span class=\"dashicons dashicons-arrow-right-alt2\" aria-hidden=\"true\"><\/span><\/a><\/div><\/div><div id=\"pw-43f15c3dc65e-item-2\" class=\"cwtb-accordion__item\"><a class=\"cwtb-accordion__title plain\" href=\"#accordion-item-how-long-does-delivery-take\" aria-expanded=\"false\" aria-controls=\"pw-43f15c3dc65e-item-2-content\"><button class=\"cwtb-accordion__toggle\" type=\"button\" tabindex=\"-1\" aria-label=\"Toggle\"><span aria-hidden=\"true\"><\/span><\/button><span>How long does delivery take?<\/span><\/a><div id=\"pw-43f15c3dc65e-item-2-content\" class=\"cwtb-accordion__inner\" aria-labelledby=\"pw-43f15c3dc65e-item-2\" hidden><div class=\"cwtb-text\" data-cwtb-id=\"pw-5afcc931bbf3\" data-cwtb-type=\"text\" style=\"--cwtb-text-font-size-desktop:1rem;--cwtb-text-font-size-tablet:1rem;--cwtb-text-font-size-mobile:1rem\"><div class=\"cwtb-text__content\" data-cwtb-inline-field=\"content\" data-cwtb-inline-html=\"1\"><p>We process orders in 2\u20134 business days. Delivery takes 15\u201330 calendar days after dispatch. We email your tracking number.<\/p>\n<\/div><\/div><a class=\"cwtb-button cwtb-button--color-primary cwtb-button--case-lowercase\" href=\"https:\/\/platewillow.com\/?page_id=65\" data-cwtb-id=\"pw-8145a2e6bb2a\" data-cwtb-type=\"button\" style=\"--cwtb-button-radius:4px\"><span data-cwtb-inline-field=\"text\">Read the policy<\/span><span class=\"dashicons dashicons-arrow-right-alt2\" aria-hidden=\"true\"><\/span><\/a><\/div><\/div><div id=\"pw-43f15c3dc65e-item-3\" class=\"cwtb-accordion__item\"><a class=\"cwtb-accordion__title plain\" href=\"#accordion-item-how-much-is-shipping\" aria-expanded=\"false\" aria-controls=\"pw-43f15c3dc65e-item-3-content\"><button class=\"cwtb-accordion__toggle\" type=\"button\" tabindex=\"-1\" aria-label=\"Toggle\"><span aria-hidden=\"true\"><\/span><\/button><span>How much is shipping?<\/span><\/a><div id=\"pw-43f15c3dc65e-item-3-content\" class=\"cwtb-accordion__inner\" aria-labelledby=\"pw-43f15c3dc65e-item-3\" hidden><div class=\"cwtb-text\" data-cwtb-id=\"pw-47bdbb661a3b\" data-cwtb-type=\"text\" style=\"--cwtb-text-font-size-desktop:1rem;--cwtb-text-font-size-tablet:1rem;--cwtb-text-font-size-mobile:1rem\"><div class=\"cwtb-text__content\" data-cwtb-inline-field=\"content\" data-cwtb-inline-html=\"1\"><p>Shipping is free on merchandise subtotals of $35 or more before discounts. Below $35, shipping is $6.99.<\/p>\n<\/div><\/div><a class=\"cwtb-button cwtb-button--color-primary cwtb-button--case-lowercase\" href=\"https:\/\/platewillow.com\/?page_id=65\" data-cwtb-id=\"pw-3e47eee6e128\" data-cwtb-type=\"button\" style=\"--cwtb-button-radius:4px\"><span data-cwtb-inline-field=\"text\">Read the policy<\/span><span class=\"dashicons dashicons-arrow-right-alt2\" aria-hidden=\"true\"><\/span><\/a><\/div><\/div><div id=\"pw-43f15c3dc65e-item-4\" class=\"cwtb-accordion__item\"><a class=\"cwtb-accordion__title plain\" href=\"#accordion-item-are-taxes-and-customs-duties-included\" aria-expanded=\"false\" aria-controls=\"pw-43f15c3dc65e-item-4-content\"><button class=\"cwtb-accordion__toggle\" type=\"button\" tabindex=\"-1\" aria-label=\"Toggle\"><span aria-hidden=\"true\"><\/span><\/button><span>Are taxes and customs duties included?<\/span><\/a><div id=\"pw-43f15c3dc65e-item-4-content\" class=\"cwtb-accordion__inner\" aria-labelledby=\"pw-43f15c3dc65e-item-4\" hidden><div class=\"cwtb-text\" data-cwtb-id=\"pw-1c1d1dc9a2c3\" data-cwtb-type=\"text\" style=\"--cwtb-text-font-size-desktop:1rem;--cwtb-text-font-size-tablet:1rem;--cwtb-text-font-size-mobile:1rem\"><div class=\"cwtb-text__content\" data-cwtb-inline-field=\"content\" data-cwtb-inline-html=\"1\"><p>Yes. Product prices include taxes and customs duties.<\/p>\n<\/div><\/div><a class=\"cwtb-button cwtb-button--color-primary cwtb-button--case-lowercase\" href=\"https:\/\/platewillow.com\/?page_id=68\" data-cwtb-id=\"pw-eba4d7009b9e\" data-cwtb-type=\"button\" style=\"--cwtb-button-radius:4px\"><span data-cwtb-inline-field=\"text\">Read the policy<\/span><span class=\"dashicons dashicons-arrow-right-alt2\" aria-hidden=\"true\"><\/span><\/a><\/div><\/div><div id=\"pw-43f15c3dc65e-item-5\" class=\"cwtb-accordion__item\"><a class=\"cwtb-accordion__title plain\" href=\"#accordion-item-can-i-return-my-plates\" aria-expanded=\"false\" aria-controls=\"pw-43f15c3dc65e-item-5-content\"><button class=\"cwtb-accordion__toggle\" type=\"button\" tabindex=\"-1\" aria-label=\"Toggle\"><span aria-hidden=\"true\"><\/span><\/button><span>Can I return my plates?<\/span><\/a><div id=\"pw-43f15c3dc65e-item-5-content\" class=\"cwtb-accordion__inner\" aria-labelledby=\"pw-43f15c3dc65e-item-5\" hidden><div class=\"cwtb-text\" data-cwtb-id=\"pw-d4c6b5bf0ba0\" data-cwtb-type=\"text\" style=\"--cwtb-text-font-size-desktop:1rem;--cwtb-text-font-size-tablet:1rem;--cwtb-text-font-size-mobile:1rem\"><div class=\"cwtb-text__content\" data-cwtb-inline-field=\"content\" data-cwtb-inline-html=\"1\"><p>Yes, within 90 days after delivery. New, lightly used, defective and quality-issue products are eligible, with no excluded product categories. Contact us before returning. Return postage is normally paid by the customer, except where mandatory law requires otherwise.<\/p>\n<\/div><\/div><a class=\"cwtb-button cwtb-button--color-primary cwtb-button--case-lowercase\" href=\"https:\/\/platewillow.com\/?page_id=66\" data-cwtb-id=\"pw-0a8b3101b8f9\" data-cwtb-type=\"button\" style=\"--cwtb-button-radius:4px\"><span data-cwtb-inline-field=\"text\">Read the policy<\/span><span class=\"dashicons dashicons-arrow-right-alt2\" aria-hidden=\"true\"><\/span><\/a><\/div><\/div><div id=\"pw-43f15c3dc65e-item-6\" class=\"cwtb-accordion__item\"><a class=\"cwtb-accordion__title plain\" href=\"#accordion-item-how-do-exchanges-work\" aria-expanded=\"false\" aria-controls=\"pw-43f15c3dc65e-item-6-content\"><button class=\"cwtb-accordion__toggle\" type=\"button\" tabindex=\"-1\" aria-label=\"Toggle\"><span aria-hidden=\"true\"><\/span><\/button><span>How do exchanges work?<\/span><\/a><div id=\"pw-43f15c3dc65e-item-6-content\" class=\"cwtb-accordion__inner\" aria-labelledby=\"pw-43f15c3dc65e-item-6\" hidden><div class=\"cwtb-text\" data-cwtb-id=\"pw-dd17b5ce8192\" data-cwtb-type=\"text\" style=\"--cwtb-text-font-size-desktop:1rem;--cwtb-text-font-size-tablet:1rem;--cwtb-text-font-size-mobile:1rem\"><div class=\"cwtb-text__content\" data-cwtb-inline-field=\"content\" data-cwtb-inline-html=\"1\"><p>Email us to arrange an exchange and receive the return address. We arrange the replacement after receiving the returned item.<\/p>\n<\/div><\/div><a class=\"cwtb-button cwtb-button--color-primary cwtb-button--case-lowercase\" href=\"https:\/\/platewillow.com\/?page_id=66\" data-cwtb-id=\"pw-c9db78461615\" data-cwtb-type=\"button\" style=\"--cwtb-button-radius:4px\"><span data-cwtb-inline-field=\"text\">Read the policy<\/span><span class=\"dashicons dashicons-arrow-right-alt2\" aria-hidden=\"true\"><\/span><\/a><\/div><\/div><div id=\"pw-43f15c3dc65e-item-7\" class=\"cwtb-accordion__item\"><a class=\"cwtb-accordion__title plain\" href=\"#accordion-item-when-will-i-receive-a-refund\" aria-expanded=\"false\" aria-controls=\"pw-43f15c3dc65e-item-7-content\"><button class=\"cwtb-accordion__toggle\" type=\"button\" tabindex=\"-1\" aria-label=\"Toggle\"><span aria-hidden=\"true\"><\/span><\/button><span>When will I receive a refund?<\/span><\/a><div id=\"pw-43f15c3dc65e-item-7-content\" class=\"cwtb-accordion__inner\" aria-labelledby=\"pw-43f15c3dc65e-item-7\" hidden><div class=\"cwtb-text\" data-cwtb-id=\"pw-3ca3541ed6bc\" data-cwtb-type=\"text\" style=\"--cwtb-text-font-size-desktop:1rem;--cwtb-text-font-size-tablet:1rem;--cwtb-text-font-size-mobile:1rem\"><div class=\"cwtb-text__content\" data-cwtb-inline-field=\"content\" data-cwtb-inline-html=\"1\"><p>We arrange refunds to your original payment method within 7 business days after receiving your return. Your payment provider\u2019s posting time may vary.<\/p>\n<\/div><\/div><a class=\"cwtb-button cwtb-button--color-primary cwtb-button--case-lowercase\" href=\"https:\/\/platewillow.com\/?page_id=67\" data-cwtb-id=\"pw-c815b764e851\" data-cwtb-type=\"button\" style=\"--cwtb-button-radius:4px\"><span data-cwtb-inline-field=\"text\">Read the policy<\/span><span class=\"dashicons dashicons-arrow-right-alt2\" aria-hidden=\"true\"><\/span><\/a><\/div><\/div><div id=\"pw-43f15c3dc65e-item-8\" class=\"cwtb-accordion__item\"><a class=\"cwtb-accordion__title plain\" href=\"#accordion-item-can-i-change-my-address\" aria-expanded=\"false\" aria-controls=\"pw-43f15c3dc65e-item-8-content\"><button class=\"cwtb-accordion__toggle\" type=\"button\" tabindex=\"-1\" aria-label=\"Toggle\"><span aria-hidden=\"true\"><\/span><\/button><span>Can I change my address?<\/span><\/a><div id=\"pw-43f15c3dc65e-item-8-content\" class=\"cwtb-accordion__inner\" aria-labelledby=\"pw-43f15c3dc65e-item-8\" hidden><div class=\"cwtb-text\" data-cwtb-id=\"pw-888ae76bbf29\" data-cwtb-type=\"text\" style=\"--cwtb-text-font-size-desktop:1rem;--cwtb-text-font-size-tablet:1rem;--cwtb-text-font-size-mobile:1rem\"><div class=\"cwtb-text__content\" data-cwtb-inline-field=\"content\" data-cwtb-inline-html=\"1\"><p>Email us while your order is processing. We cannot change the address once the parcel has shipped.<\/p>\n<\/div><\/div><a class=\"cwtb-button cwtb-button--color-primary cwtb-button--case-lowercase\" href=\"https:\/\/platewillow.com\/?page_id=65\" data-cwtb-id=\"pw-8d3c901b442d\" data-cwtb-type=\"button\" style=\"--cwtb-button-radius:4px\"><span data-cwtb-inline-field=\"text\">Read the policy<\/span><span class=\"dashicons dashicons-arrow-right-alt2\" aria-hidden=\"true\"><\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><span id=\"cwtb-after-pw-843182ce6914\" class=\"cwtb-section-after\" aria-hidden=\"true\"><\/span><\/div>","protected":false},"excerpt":{"rendered":"<p>A few helpful answers.Where do you ship?We ship to the United States, Canada and Europe. See our Shipping Policy for destinations and details. Read the policyHow long does delivery take?We process orders in 2\u20134 business days. Delivery takes 15\u201330 calendar days after dispatch. We email your tracking number. Read the policyHow much is shipping?Shipping is [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-74","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/platewillow.com\/index.php?rest_route=\/wp\/v2\/pages\/74","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/platewillow.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/platewillow.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/platewillow.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/platewillow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=74"}],"version-history":[{"count":1,"href":"https:\/\/platewillow.com\/index.php?rest_route=\/wp\/v2\/pages\/74\/revisions"}],"predecessor-version":[{"id":88,"href":"https:\/\/platewillow.com\/index.php?rest_route=\/wp\/v2\/pages\/74\/revisions\/88"}],"wp:attachment":[{"href":"https:\/\/platewillow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=74"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}